Reference: 1703-OSA This position is part of the 24×7 Service Management Centre, responsible for the management of services provided to our high-end clients across the world. The role is dynamic and offers a blend of technical and business experience.

Duties and Responsibilities include:

• Live monitoring of remotely installed application systems.
• Serve as primary responder for all customer related issues and requests, monitoring the progress of events and acting as a single point of contact for customers and partners.
• Work with technical teams and third party providers to resolve issues within specific service level agreement times.
• Analyse data and trends from various sources.
• Implement changes to the administration system following detailed data analysis.
• Produce, maintain and update internal reports as required.
• Developing processes and identifying opportunities for efficiency and automation.
• Gathering and analysis of market intelligence.
• Interact directly with clients and provide the necessary support.

  Requirements

• Ability to work on a 24×7 shift basis in a Service Management Centre.
• Ability to excel in a team-oriented environment.
• Technical experience would be desirable.
• Strong analytical and detail-oriented aptitude with a high degree of accuracy.
• Excellent communication and organizational skills.
• Ability to manage time effectively, set priorities and meet deadlines.
• Ability to learn and adapt to change.

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